Store associate

Be unstoppable with us!

T-Mobile is synonymous with innovation and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.

Together, we won’t stop!

Mobile Associate, Store-in-Store - Retail SalesMobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities :

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by :

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.


• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.


• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.


• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate :

• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network


• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.


• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.


• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to :

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.


• Successfully identify and handoff small business leads.


• Support team initiatives and create an inclusive environment

Education :

High School Diploma / GED (Required)

Work Experience :

6 months of customer service and / or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities :

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)


• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)


• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)


• Effective at balancing customer needs and performance goals. (Required)



Last updated : 2023-11-24