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Banking Customer Service Representative

SYKES Albuquerque, New Mexico
customer service customer service representative service representative representative people training team calls mission customer service tools drive email
February 25, 2023
Albuquerque, New Mexico
*Why Sitel Group®*

We are looking for Banking Customer Service Representatives to join our team of incredible people. Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an excellent personality, empathy and strong work ethic. Grow with us! All our calls are inbound calls only- no cold calling.

Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.
About The Benefits*

Pay: $15/hr

100% Paid Professional Training

Health Benefit
Employee Assistance Program (EAP)

401K retirement plan with company match

Employee discounts

Referral bonuses

SitelFit wellness program

Internal Mobility (84% of our managers are promoted within)
Your Impact at Sitel Group*

We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.

As a trusted global employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying*, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from {removed} for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group® has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
Core Responsibilities*
Handle inbound service calls
Drive customer satisfaction through voice, chat, and/or email communications
Navigate through multiple systems
Ongoing training and skill development
Assist customers with any possible fraudulent activity on their credit and/or debit card accounts
Ensure proper security procedures are followed on all calls
Prioritize customer retention and offer additional cross-sales products to customers when applicable

Sitel requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members.
Strong communication skills, including the ability to navigate between screens while assisting customers
Problem solving with a can-do attitude
Enjoy working with a team as well as independently
Must be 18+ years old
High school diploma (or GED equivalent)
Must pass a background check and drug testing

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

Engagement, we believe, is a direct outcome of the empathy created when teams - invested in the delivery of your brand promise - work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Banking Customer Service Representative*

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