Technician, End User Support

Provide tier 1 and tier 2 onsite and remote support to resolve Incidents, Problems, and Requests. Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked, wireless, phones, headsets, and/or printing systems. Implement, replace, and decommission systems. Provide training on new systems as needed. Participate and provide input to problem management process and knowledge management system. Managing and working through escalations from inside or outside the EUS organization, including resolution documentation and follow up. Project related tasks including but not limited to equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds, and other project-related tasks. Contribute by creating Knowledge Base Articles. Ensure local site operations are adhering to EUS standards (ex.IDF/MDF closets).

T-Mobile is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.