Station Manager IV ABQ
Delta Airlines
Albuquerque, New Mexico
manager
delta
safety
customer service
develops
leadership
team
business partners
strategy
operation
communication
financial
manager
August 8, 2023
Delta Airlines
Albuquerque, New Mexico
FULL_TIME
How youll help us Keep Climbing (overview & key responsibilities)
Airport Customer Service is seeking a Station Manager in Albuquerque, NM with proven leadership experience and a high level of accountability for creating unforgettable customer experiences. The successful candidate will lead a diverse team of airport professionals, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity. Station Managers are responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations.
- Researches, develops, and proposes changes, refinements, or evolutions to your department as part of Deltas broader evolution strategy with a vision to create high-end hospitality environments
- Promotes and upholds the Delta culture visible leadership - individual and group and verbal as well as written communication - in order to promote Delta corporate goals and workplace initiatives
- Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand
- Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints
- Models Deltas vision and values while maintaining and improving methods of communication with your team
- Accountable for all internal and external regulatory matters
- Serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Deltas outside contractors/business partners
- Responsible for ensuring that department goals are met or exceeded
- Manages costs and executes on budget targets throughout the year to ensure company financial objectives are met
- Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and wellbeing
- Develops business cases to support station projects and communicate benefits both financial and experiential
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