Host

JOB RESPONSIBILITIES : Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.

Circulates throughout the area assigned, actively observing players and the functioning of machines.Reviews and evaluates customer confidential profiles to determine appropriate customer needs on a daily basis.

Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating an ongoing host and player relationship.

Assists in recognizing guests and issuing comps, as authorized.Handles guest concerns, and complaints and reports all incidents to the department management.

Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.Responsible for having full knowledge and actively promoting company marketing and promotional events, to proficiently answer guest questions.

Assist with interviews of potential candidates in the absence of the Manager.Recommends and documents coaching and discipline of staff on appropriate paperwork.

Responsible for direct supervision, evaluation, and training of host personnel in the absence of the Manager.Communicate (both written and verbal) with and promote positive team members and guest relations.

Maintain professionalism at all times when working with other team members and / or guests.Responsible for generating a positive and friendly atmosphere with all guests by both assisting guests when called upon and generally creating an ongoing host and player relationshipJOB REQUIREMENTS : Three (3) to Five (5) years of Casino Host experience is required.

Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.Knowledge of Microsoft Windows systems is required.

Act with discretion and maintain confidentiality in handling sensitive information.Must be able to walk and stand for at least a full eight (8)-hour shift.

Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shiftAbility to bend, reach, pull, push, kneel, squat, and grasp as needed.

Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and / or bright lighting, and variation of climate control.

The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.

Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management

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Last updated : 2024-04-04