Director, Product Management - Lowe's Checkout Engine

This role will create strategy and vision for Lowe s Checkout Engine, which is enterprise checkout platform to create orders across different channels in Lowe s. This role will play active role in bringing partners team together to deliver organization strategic initiatives to deliver omni-channel experience to customers. Being a enterprise service built to replace legacy order creation systems which could provide fast to go to market and help Lowe s to get into omni channel experience for customers. This team has built system which is based on open-source technology and brings in resiliency and stability to entire purchase platform.




Please note, the ideal candidate for this role will need to be located in a commutable distance from our new Technology Hub in Charlotte, NC or be open to relocation, as eligible.



Job Summary

• Defines products and identifies gaps and customer needs by leading the development of white papers and requirements documents for product releases; commissioning studies (market research, usability, focus groups) to identify best-in-class solutions to customer needs; and overseeing experiments that uncover opportunities to add customer value to the product group
• Identifies relevant components of a competitive analysis and organizes in-person customer research with user groups to gain end-to-end real-world understanding of customer needs to inform and influence the product group and its product roadmaps
• Participates and contributes to annual product portfolio planning
• Develops and manages the medium-term (1-to-2-year) view of product roadmaps that comprise the product group, making trade-off decisions on multiple products in a product group
• Builds tight connections to cross-functional resources to improve efficiencies within a product group
• Leads and develops requirements documents (user stories with acceptance criteria, use cases) for multiple products or a group of products
• Sets the direction for the design of the user experience of assigned products
• Determines release goals, prioritization, implementation and iteration of assigned products
• Reviews demos with the tech team and validates acceptance criteria for assigned products
• Defines processes for team to effectively track development work and triage bugs of assigned products in product group
• Partners with relevant stakeholders and leads the development of launch and go-to-market plans of assigned products in product group
• Identifies issues and blockers that may delay the launch or impede the success of products in product group, communicates to leadership, and presents alternatives and recommendation to resolve
• Owns post-launch reviews, metrics and customer feedback, and incorporates learning into future launch and go-to-market plans; compiles learnings and best-practices and shares with other teams within the enterprise
• Engages with stakeholders and customers to determine product issues in the market to inform product roadmaps in product group
• Represents team in product group level discussions with internal and external stakeholders, and in strategic roadmap discussions with leadership

Minimum Qualifications:

• Bachelor's degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
• 10 years of experience in two or more of the following: project management, product management, business analysis, program management or product marketing
• 6 years of experience in product and/or experience management
• 6 years of strategy and delivery experience in executing world-class digital products and/or experiences
• 5 years of experience in translating business strategy into specific product features
• 5 years of leadership experience with direct report responsibility
• 5 years of experience working with technology and user experience teams to define, scope and prioritize product requirements
• 5 years of demonstrated delivery of business results
• 3 years of experience in an agile software environment
• Demonstrated experience working cross-functionally in a large organization
• Experience collaborating closely with senior leadership
• 3 years of experience managing operational and/or project financial budgets
• Experience providing guidance and direction to cross-functional resources

Preferred Qualifications:

• Master s degree in Business Administration or similar advanced degree
• 3 years of experience leading the digital product roadmap
• Prior leadership with a top 25 omni-channel retailer
• CSPO Certification
• Strong financial acumen

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.