Sr Assistant, Executive (Customer Care Operations & Planning)
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
The Sr Executive Assistant performs dedicated support for a Vice President (VP) of Customer Care Operations & Planning in a fast-paced, multi-tasking environment with Customer Care team members across multiple time zones. This role is often called upon to interpret and communicate an executive's intent to other managers. Requires knowledge of corporate policies and will make contacts that are of sensitive, complex, and confidential nature. Requires an aptitude for positive customer (internal and external) interactions. Performs some analysis and other duties/projects as assigned with minimal direction.
Job Responsibilities:
Leads all aspects of the executive's schedule, arranging appointments, travel, meetings, conference calls, etc.
Organizes receipts and submit expense reports for the executive.
Maintains a running Hot Topics list to help the executive focus on upcoming commitments, calls, meetings, events, travel, etc.
Oversees the executive's contacts file and periodically updates various contact lists.
Solicits input, develops agendas, organizes attachments and meeting minutes for various regularly scheduled meetings.
Supports the executive by performing advanced-level administrative work of a complex nature including planning, coordinating, organizing, and producing work that requires a high level of discretion and confidentiality.
Assesses problems, compiles and analyzes data, and prepares reports and recommendations.
Coordinates activities between departments and outside parties. Contact company personnel, outside counsel, government agencies, and industry associations at all organizational levels to gather information on behalf of the executive.
Communicates on behalf of the executive and applies the most effective method of communication by assessing the situation and applying good judgment.
POC for VP with monthly/quarterly/annual compliance requests.
Keeps team updated on key events, timelines, commitments, and important deliverables.
Supports team with information system requests and supply needs.
- Supports team reward and recognition programs, celebrations, and awards.
Requirements
7+ years supporting executive leaders and assisting less experienced peers.
Ability to work flexible hours as needed for team and events.
Demonstrate ability to be results-oriented and demonstrate good judgment.
Highly organized, good interpersonal skills, excellent writing, and editing skills.
Expert level skills in Microsoft Office products such as Word, Excel, and PowerPoint.
Knowledge of software applications such as SharePoint, Workday, Kronos and Concur a plus but not required.
High school diploma or GED equivalent
At least 18 years of age
- Legally authorized to work in the United States
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.