Service Advisor

Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

• Respond promptly to customer inquiries via phone, email, and drive-in with a high level of attention and professionalism


• Ensure timely return of missed phone calls and emails, within 5 minutes


• Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention


• Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail


• Conduct seamless transactions, guide customers through corrections, and summarize processes


• Keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status


• Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services


• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques


• Hands-on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices


• Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office


• Proactive willingness to learn emerging automotive technologies


• Establish and maintain cooperative relationships with all individuals contacted in course of work, including the public


• Maintain accurate daily records and effectively manage multiple priorities to meet deadlines


• Must have a valid driver's license in country of employment