Customer Service Representative - Full-time / Part-time
The Customer Service Representative position is Monday through Friday from 8:00am-4:30pm. The pay is $27.00 per hour. We are seeking applicants with a minimum of 6 months - 1 year consistent experience. Our environment is team oriented, fast paced and safety-focused. At DHL, you will be an essential part of everyday life. This is a full-time position with excellent benefits after 30 days of employment and opportunities for continuous training and career growth! Apply today for immediate consideration!
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.