Service Manager - Miami Gardens

At Tesla, our
Service Managers are the front-line leaders of our Service operation. They act
as brand ambassadors, delivering an exceptional experience to customers,
managing day-to-day operations as well as proactively developing team members
to reach their full potential.

We hire leaders
who want to run a service business and be a part of our critical mission to
accelerate the world’s transition to sustainable energy.

Our Service
Managers consistently deliver excellent results across all aspects of the
business; customer satisfaction; people leadership; operations; and financials.
To succeed at Tesla, you must be energetic, highly organized, and smart working
as well as having a passion for true leadership and our brand.

·        
Customer
focused: Our customers are changing
the world, and it is your responsibility to exceed their expectations of what a
service experience should be. We expect you to go above and beyond for our
customers. You will actively monitor customer service trends to make necessary
improvements, and assist your team in developing appropriate standards and
processes to continuously elevate the overall service
experience.  

·        
People: Our Service Managers lead by example. We expect
you to put your team’s success before your own, and actively involve yourself
in your team members’ growth and development. Your team will look to you to set
the standard for open communication, active problem solving, and a
positive work environment. We will look to you to build a team of top
talent and mentor the next generation of Tesla leaders. Our Service
Managers are the coaches of their teams – you must provide regular coaching and
feedback, and have a deep knowledge of your team’s strengths and
opportunities. You will be responsible for leading change and
inspiring your team every day. 

·        
Operational
excellence: As a Service Manager, you
must understand and own every aspect of your service center’s
performance. You will be responsible
for driving continuous
improvements to facilitate exceptional team output and customer
service. We expect you to champion safety, efficiency, quality,
and overall excellence in all of your actions and
decisions. 

·        
Financials: Service Managers are expected
to understand our business, know their numbers
and lead the center’s daily operations to achieve specific
goals in productivity, quality, output, cost as well as revenue /
margin where applicable. 

·        
Our
Service Managers act in the best interest of Tesla at all times. You
must have a passion for our mission, our people, and our
customers.  

·        
Technical
acumen is required – you must develop a knowledge of all Tesla products, as
well as Service systems, processes, and procedures. 

·        
Attitude and
approach is everything. You must: 

·        
Be a
leader and a team-player. 

·        
Love to
change the status quo and work well in high-pressure situations. Exceptional
prioritization and time management skills are essential for success. 

·        
Be
strategic and proactive. You must think and plan ahead to give your team the
tools they need to be successful. 

·        
Be self-aware,
flexible and open-minded.  

·        
Possess a
rare combination of analytical thinking, hands-on problem solving, and a
customer-service mindset.  

·        
Be an
advocate for your customers and your team. Your success depends on
theirs. 

Requirements

·        
Educational
experience: Bachelor’s degree or equivalent professional experience. 

·        
Professional
experience: Prior leadership experience in a service-focused industry.
Automotive expertise is not required.  

·        
Leadership
experience: Experience leading teams and managing a diverse group of roles and
responsibilities. 

·        
Process
/ operations experience: strong and proven experience leading field, technical
repair or manufacturing teams in a fast-paced, technology-driven environment
with strong customer facing responsibilities. Experience running complex
processes using Lean or other techniques. 

Employee Benefits

·        
Full benefits from day 1
for you and your eligible dependents

·        
Aetna PPO and HSA plans
(including infertility and transgender coverage)

·        
2 medical plan choices
with $0 paycheck contribution

·        
Vision & dental
plans (including orthodontic coverage)

·        
Healthcare and Dependent
Care Flexible Spending Accounts

·        
Company Paid HSA
Contribution when enrolled in the High Deductible Medical Plan with HSA

·        
Company paid Life,
AD&D, short-term and long-term disability

·        
401(k) match, Employee
Stock Purchase Plans, and other financial benefits

·        
Employee Assistance
Program, Sick and Vacation time (Flex Time for salary positions), and Paid
Holidays

·        
Back-up childcare and
employee discounts

·        
Voluntary plans such as
critical illness, hospital indemnity, accident insurance, and pet insurance

·        
Voluntary Identity Theft
and Legal Services plans

·        
Adoption and surrogacy
benefits