MSO Network Manager
Tesla
Reading, PA
mso
manager
collision
team
management
mso
collision center
communication
motors
manager
ev
growth
north america
March 29, 2023
Tesla
Reading, PA
FULL_TIME
The Role
Tesla Motors is looking for an Multi-Shop Organization(MSO) Regional Network Manager to work on one of the most progressive vehicle brands in the world. This position will involve supporting all aspects of its Approved Collision Center Program for our MSO partners . If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
Tesla Motors is looking for an Multi-Shop Organization(MSO) Regional Network Manager to work on one of the most progressive vehicle brands in the world. This position will involve supporting all aspects of its Approved Collision Center Program for our MSO partners . If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
- Manage the performance of Tesla Approved Collision Centers in your region
- Continue to grow and expand the Tesla Approved Collision Center network to scale with vehicle growth across North America
- Identify new markets in need of Tesla Approved Collision Centers
- Locate and onboard high quality body shops in our markets of need
- Advocate on behalf of Tesla customers to expedite the collision repair and return the vehicle to its originally engineered state of safety, performance, and aesthetics in the most economical manner
- Rapid communication to all partners internal and external is a must
- Ability and willingness to perform as a team member on multiple projects simultaneously and work effectively in a fast-paced, dynamic team environment with high expectations for quality
- Identifies areas of opportunity of internal/external processes and interacts cross functionally with departments to work toward continuous improvements. This includes standardizing processes/procedures, improve resource management, and developing operational Key Performance Indicators and reporting
- Maintains compliance with all state and federal laws and regulations
- Perform root cause analysis on repair delays
- Approximately 25% travel domestically or internationally
- Performs other related duties as assigned
- 3 years of Body shop Estimating/Management, or 5 years of auto appraisal, automotive administration experience
- Experience within a Multi-shop Organization a plus
- Superior communication skills, written and oral
- Superior writing, editing and proofreading skills; attention to detail
- Team First mentality
- Strong strategic planning, organizational and change management skills
- Ability to a maintain a high level of confidentiality
- Proven ability to provide excellent customer service, and work with multiple levels of the organization from senior management to external contractors
- Superior computer skills and ability to work with MS Office
- Self-starter with the ability to work under minimal guidance and direction
- Demonstrated ability to influence others at all organizational levels
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
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