Clinical Pharmacy Support

Job Description: Clinical Pharmacy Support

Qualifications

• Completion of an accredited Clinical Pharmacy Support program or a Bachelor's Degree in Pharmacy.
• The process of obtaining a Clinical Pharmacy Support license in the states within the district includes satisfying educational, experiential and post-licensure renewal requirements.
• Demonstrated experience in fulfilling prescription dispensing duties, reflecting an in-depth understanding of the state and federal regulations surrounding controlled substances.
• Endowed with immunization certification or preparedness to obtain certification within 90 days of joining the organization.

Preferred Qualifications

• A minimum of one year of experience as a Clinical Pharmacy Support in a retail business is necessary, requiring skills such as verifying prescriptions, maintaining compliant records, overseeing pharmacy workflows, working with pharmacy technical systems and software, and handling insurance claims.

Benefits

Our objective with this message is to promote pay parity and equal job opportunity. The hourly rate for this role starts from $52.00 and goes up to $74.80. Your actual wage within this range will be influenced by various factors, including your location, abilities, education, experience, and other pertinent considerations. This position will be open until it is filled

Responsibilities

• Our experienced pharmacy consultants provide empathetic services that educate patients on proper medication usage, preventing drug interactions that could cause potential harm.
• Offers preventive and clinical healthcare services aimed at providing comprehensive medical care, including immunizations, diagnostic tests, and patient outcomes analysis.
• In adherence to regulatory guidelines, company policies, and procedures, medication prescriptions are compounded, dispensed, reviewed, and verified correctly.
• Assists in ensuring smooth pharmacy operations while partnering with the pharmacy manager to discover ways for optimizing pharmacy finances, inventory administration, and elevating patient satisfaction.

Requirements

• Offers superior customer service by greeting patients warmly and providing assistance as needed with products or services. Quickly resolves any issues that may arise, ensuring a positive experience for all patients.
• Customer service best practices are shared with the team to ensure that every customer receives a unique and joyful experience. This includes displaying positive interpersonal habits such as greeting with eye contact and courtesy, as well as service traits like demonstrating curiosity to identify customer needs and proactively assisting until satisfaction.
• Identifies patient needs and proactively offers services to connect with them extensively. Prioritizes patient experience by making the public aware of healthcare services offered, such as patient consultation, medication management, clinical, and wellness services like immunizations, diagnostic testing, and patient outcomes services. This shift advances the pharmacy from being transactional to interpersonal and benefits the patient's health and wellness.
• Participates and contributes in events that highlight the particular populations we support, as recommended by the Store Manager, Healthcare Supervisor, District Manager, or Pharmacy Manager.

Skills

• Offers guidance and counsel to patients on how to use medication correctly, manage side effects, prevent interactions with other medications, understand contraindications, maintain healthcare consumer privacy, select generic drugs, find less expensive medicines, and safely use over-the-counter products, availing themselves to physician referrals when appropriate, to ensure optimal medication usage, attend to medical needs, and provide quality service.
• As a Clinical Pharmacy Support, one must carry out various activities, including but not limited to compounding drugs, reviewing drug therapies, and managing medications, by verifying prescriptions and optimizing medication regimes.
• Whenever the workload necessitates it, the assistant ensures that prescribed medications are accurately dispensed and interpreted.
• Adhering to regulations, corporate policies, and norms is crucial for pharmacy operations, which is the responsibility of the assistant. The pharmacy manager's assistant helps establish methods that promote pharmacy efficiency by assigning roles, coordinating activities, and gathering team member feedback. The assistant is accountable for opening and closing the pharmacy and shift change duties.
• The fulfillment of prescriptions is the responsibility of the Product Review/Retail Fill Process Clinical Pharmacy Support who must abide by the regulations specified in the Good Faith Dispensing policy and the relevant state and federal controlled substance laws.
• Keeps abreast of the most recent information technology developments related to pharmacy systems, including billing, prescription fulfillment, clinical documentation, inventory management, training, and point-of-sale registers, to offer assistance to both patients and pharmacy personnel. Pursues novel means to enhance productivity.
• Confirms the precise management of insurance claims to settle patient problems and prevent payment rejection. Tracks up with insurance carriers and medical practitioners and joins in external evaluation.
• Act as an intermediary between patients and medical providers by proactively communicating prescription issues such as refills, dosage adjustments, and potential allergies to ensure optimal patient care.
• Delivers vital healthcare services, such as diagnostic testing and disease monitoring programs.
• Collaborating with the pharmacy manager to scrutinize performance measures like pharmacy earnings, consumer experiences, and establishment of strategies for maintaining pharmacy security and controlling pharmacy supply levels efficiently.
• Works to build and maintain positive relationships with the local medical community, including doctors, nurses, and other healthcare providers. Engages in community outreach activities to promote the pharmacy business, create more opportunities for growth, and enhance overall health and well-being.
• Follows company guidelines and procedures when conducting virtual product reviews, including proper documentation and reporting.

Organizations should also recognize the importance of work-life balance and strive to provide flexibility to their employees

• As an assistant to the Pharmacy Manager, one of the primary responsibilities is to help with staff hiring and training. To support team success, they provide guidance and feedback, monitor customer service, and promote team member development.
• Fosters teamwork among the team members by outlining what's expected from them, tracking their advancements, and cultivating a shared vision.

Continuous learning and development are essential for achieving career success

• Follows the latest knowledge and required licensing/credentialing/certification as stipulated by federal and state regulations to deliver clinical services.
• Embraces a proactive approach to learning and growth, regularly seeking out new information and resources to enhance performance.
• Acquire essential certifications, educational units, and training modules, including instructional materials, as per Company requirements.
• The pursuit of career advancement is possible by being diligent in monitoring one's performance, soliciting constructive feedback, and leveraging pharmacy and store managers as valuable mentors and coaches.

Communications

• Assistance to Pharmacy and Store Managers includes the timely and relevant communication of corporate health and wellness services or strategy information to pharmacy staff.

Our company values the contributions of all employees, and we strive to ensure that everyone has an equal opportunity to succeed and advance within the organization.

About Walgreens and WBA

Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens Clinical Pharmacy Supports play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

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