Telecom consultant

Robert Half is seeking a Telecommunications Consultant for a locally based financial institute.The Telecom consultant will provide day to day support of internal telecom operations, including ACD (Automatic Call Distribution), IVR (Interactive Voice Response), Phonemail, system user and endpoint configuration and deployment, and providing system administration support of Genesys PureConnect systems. The consultant will be responsible for maintaining the smooth operation of the organization's telephony services, providing day-to-day troubleshooting support, and ensuring optimal functionality of related applications.Responsibilities:System Administration: Administer and manage Genesys PureConnect systems. Monitor and maintain the performance and security of telecommunications systems. Oversee the integration and coordination of various applications to provide seamless phone services.Troubleshooting: Quickly identify and resolve technical issues to minimize downtime and ensure uninterrupted telephony services.Travel:Other duties as needed May require minor travel within the Albuquerque metro and surrounding areas as needed for on-site support and system maintenance.