Assistant Manager Operations

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers

• Works in a cooperative spirit to ensure the success of our Company

• Verifies that quality work is done in the station and assists in any required area

• Reviews payroll and verifies that cash and negotiable items are handled properly

• Provides special care, attention, and assistance to all SWA Customers as needed

• Assists in hiring and training of Supervisors and station Employees

• Monitors staffing in all areas and verifies that overtime is used properly

• Assures Employee productivity

• Checks all machinery and equipment and coordinates repairs

• Performs special tasks or assignments as delegated by the Station Manager

• Must be able to meet any physical ability requirements listed on this description

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Must be able to work well with others as part of a Team

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of job

• Must be aware of hazardous situations and be able to handle emergencies as needed

• Must work under tight time constraints to accomplish quick turns of aircraft

• Ability to meet the public and work well under stressful situations

• Must be able to effectively communicate verbally by telephone, face to face, and public address systems

• Must be able to use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment

• Must have extensive knowledge in the areas of Customer Service, Ramp, and Operations

• Must demonstrate the ability to lead and motivate

Education

• Required: High School Diploma or GED

• Preferred: 4 years of college

Experience

• Preferred: Airline Supervisory experience

Licensing/Certification

• Preferred: A valid U.S. driver's license

Physical Abilities

• Ability to perform physical activities such as lifting (50lbs.) standing, sitting, driving, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling and writing

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

• Ability to work shift work and/or overtime

*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicableIRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made atthe discretion of the Company.