Retail Customer Service Representative

Retail Customer Service Representative

Job Summary:

Become an IBS Site Parts Specialist Trainee with NAPA's Integrated Business Solutions Division and work with a range of businesses, including airlines and government facilities. With opportunities for growth and hands-on training, this is the perfect role for those looking to thrive in a dynamic work environment.

Job Duties and Responsibilities:

• By partnering with us for parts management, procurement, and inventory control, our clients can focus on their core business operations, while we take care of their parts management needs.
• Ensure operational efficiency and customer contentment by skillfully leading people and managing procedures.
• Work closely with the IBS Site Manager and team to effectively manage daily, weekly, and monthly balance sheet reconciliations.
• Show your commitment to customer satisfaction by promptly answering and resolving any inquiries or concerns.
• Assist colleagues in providing effective customer service by helping customers with their queries and finding products at the NAPA counter.
• Optimize your inventory management strategy by using both digital and hard-copy catalog systems.
• Follow the company’s guidelines in safeguarding assets, maintaining products, and enforcing safety protocols.

Qualifications and Experience:

• Being receptive to knowledge and practical experience is crucial.
• My passion lies in providing top-notch customer service, building lasting relationships, and adeptly resolving problems.
• Those with prior experience in the automotive aftermarket, dealerships, parts, light or heavy-duty equipment, or ground support industry will be given preference.
• Skilled in designing and enforcing inventory management, procurement, and cataloging policies that promote cost-effectiveness and quality assurance.
• Effectively managed personnel in the automotive aftermarket service, fleet services, government contracts, or retail sectors, demonstrating strong leadership qualities.
• Businesses that value operational efficiency and customer satisfaction prioritize employees with experience in point-of-sale and fleet management software.
• Possessing a passion for analytical reasoning and a proactive drive to tackle customer problems while simultaneously enhancing processes.
• A high school diploma or GED is a prerequisite for this position while candidates with higher education like technical school or college degrees would be given a preference.
• Willingness to work flexible schedules including evenings, weekends, and holidays.

Benefits of the position:

• Competitive compensation.
• The benefits provided in terms of health and 401K plans are exceptional.
• A stable enterprise that prioritizes the well-being of its employees and promotes a family-like ambiance.
• Employees can benefit from multiple opportunities to step up in their profession and receive ongoing training and development.
• The company offers various career opportunities for its employees to pursue.

Take the first step towards a fulfilling career with NAPA and enjoy the exciting and dynamic work environment it offers. Apply now and join our team of dedicated professionals!