Job Description Summary
Job Summary
Essential Duties and Responsibilities:- Assist supervisor by monitoring performance of assigned staff and providing input when appropriate.- Train and evaluate performance of staff as directed by supervisor.- Help develop and maintain processes and procedures.- Maintain effective interdepartmental relationships.- Facilitate meetings as needed.- Ensure that staff maintains updated knowledge of the program.- Provide the supervisor with updates on all issues regarding quality, training, policy, procedures, staff issues, case determination and appeals activity.- Serve as the content knowledge expert concerning the review and research of verification documents.Minimum Requirements:- High School diploma or equivalent or Associate degree with 1.5 - 4 years of experience.- Additional training or education in area of specialization.- Works on a variety of assignments requiring considerable judgement and initiative.- As a skilled and experienced specialist, completes tasks in resourceful and effective ways.- Able to draft or modify training materials and procedural documentation accurately.- Skilled in handling challenging communications with external contacts for escalated matters.- Act independently to determine methods and procedures on new assignments.- Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization.- Perform quality assurance on work of others in team.
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.
Posted Max
USD $20.00/Hr.
Posted Min
USD $17.26/Hr.