Quality Assurance Director

Essential Duties and Responsibilities:

- Determine Department strategy in response to developing and changing business needs.

- Support business transformation efforts through the development of comprehensive and effective training curriculum and collaborate with other QA and Training Departments on related efforts.

- Partner and collaborate with QA and Training Departments in other Projects on best practices and innovations in the QA and Training fields.

- Evaluate existing processes and identify opportunities for improvement.

- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).

- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.

- Provide leadership and direct supervision to direct reports, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.

- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of collaboration, accountability and measurability.

- Interpret policies, procedures, and goals of the company for subordinates.

- Define, measure and monitor Departments' performance to KPIs and SLAs.

- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for end-results.

- Ensure assigned departments are compliant all operational requirements of the contract, as well as corporate policies.

Minimum Requirements:

- Bachelor's degree

- 6+years of related experience; 5 years of related management experience.

- Experience with business process optimization to gain efficiencies.

- Experience with Quality Assurance Functions.

- Ability to manage large-scale operations, including multiple Departments.

- Excellent organizational, interpersonal, verbal, and written communication skills.

- Ability to respond quickly to changing priorities and perform effectively in a fast-paced, detail and deadline-oriented work environment.

- Ability to meet deadlines and the needs of the business operations.

- Ability to successfully execute many complex tasks simultaneously.

- Must be able to promote a collaborative work environment that fosters teamwork and a shared vision.

- Must be able to function independently.

- Proven ability with operational analyses, processes and performance indicators.

- Strong client management skills.