Bilingual care coach

Be unstoppable with us!

T-Mobile is synonymous with innovation and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond.

Together, we won’t stop!

Job Overview

Social Media Care Coaches coach, motivate, and inspire their team members to achieve and exceed performance results. Coaches lead a team of Specialists to offer differentiated customer service over a variety of social media channels.

As leaders, Coaches demonstrate strong interpersonal, time management, and multi-tasking skills. This position is responsible to coach, develop, lead, motivate, and inspire their team of Social Media Specialists to ensure that customers have Un-carrier experiences when being handled via Twitter, Facebook, and other social properties.

They have the ability to quickly adapt to change and develop their Social Media Specialists to reach career and organizational goals.

They are responsible for building effective working relationships, making sound decisions, successfully making changes, initiating action, and achieving results.

Job Responsibilities :

Meets and exceeds quality and customer satisfaction goals to ensure customer retention and uphold the T-Mobile brand by providing real time support, coaching and feedback to Social Media Care Specialists.

Facilitates accurate credits and adjustments as well as supervising team members in the facilitation of accurate credits and adjustments.

Communicates business strategies and results to Specialists, empowering them as they resolve customer issues through a variety of social media channels.

Ensures that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.

Creates and fosters a positive and successful work environment where employees choose to work and achieve their goals.

Offers frequent formal and informal recognition. Offers effective positive and constructive feedback to drive results. Minimizes escalated customer situations through effective coaching and support as well as handling escalated social media interactions.

• Ability to work evenings, weekends, or varied shifts as assigned.


• Provides timely feedback to leadership on customer trends, issues, and needs. Builds solid productive relationships with all levels of leadership and support teams.

Facilitates effective and supportive team relationships. Resolves operational and interdepartmental problems quickly.

• Education :


• High School Diploma / GED ()


• Work Experience :


• 2-4 years Customer Service experience. ()


• Less than 2 years Management / supervisory experience leading teams. ()


• Less than 2 years Wireless experience preferred and / or call center environment preferred. ()


• Knowledge, Skills and Abilities :


• Customer Service (Required)


• Leadership (Required)


• Organization (Required)


• Problem Solving (Required)


• Microsoft Office (Required)


• Bilingual (Spanish and English) (Required)


• Wireless (Preferred)


• Licenses and Certifications :


• At least 18 years of age


• Legally authorized to work in the United States

Travel :

Travel Required (Yes / No) : No

DOT Regulated :

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Never stop growing!

T-Mobile doesn’t have a corporate ladder it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing

Last updated : 2024-02-21