It intern

GENERAL PURPOSE AND SCOPE OF THE POSITION

Under the direction of the User Experience Manager, the IT Generalist Intern position will provide support for the daily activities of the Office of Information Technology (OIT).

The position participates in the diverse job tasks and meetings of various teams within the OIT Department. This position allows for flexibility in hours and a hybrid work environment based on an agreed-upon schedule with supervisor.

MAJOR RESPONSIBILITIES :

Schedule and attend meetings and take notes

Work collaboratively with other members of OIT and colleagues from different departments to support Ivy Tech's overall goals and objectives

Participate in various IT projects

Troubleshoot technical issues in various IT systems and applications

Learn to effectively incorporate feedback from stakeholders and end users to improve the overall user experience and functionality of systems

Continuous development of new skills, expanding knowledge, exploring different approaches, and staying updated on industry trends and best practices

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

SUPERVISION RECEIVED : User Experience Manager

SUPERVISION GIVEN : None

EDUCATION :

High School diploma or equivalent required

EXPERIENCE AND SKILLS :

Required

Excellent customer service and organizational skills

Must possess good written and oral communication skills

Technical troubleshooting acumen and willingness to find solutions to technical problems

Willingness to work and meet with end users to solve their IT issues

Must be able to maintain professional relationships with peers and managers

Ability to use discretion and confidentiality with access to sensitive data

Must be dependable

Ability to stay calm in stressful situations

Eagerness to learn about all areas of the IT department and contribute

Conducts all activities with an appreciation and respect for diversity of people, styles, and views

Desired

Experience in a higher education environment

Current, former, or future Ivy Tech student

HOURLY RATE : $15.00 / hour

Ivy Tech Community College is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Last updated : 2024-04-17