FT Customer Support Specialist - Work From Home
Stronghold
Remote
customer support
work from home
email
customer service
remote
customer support
written
written communication
communication
customer care
customer satisfaction
feedback management
management
April 26, 2024
Stronghold
Lafayette, Colorado
FULL_TIME
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist you'll: Respond to customer requests via email or written communication promptly; Ensure the highest standard of customer care is delivered (e.g. response and resolution times, customer satisfaction, and feedback management); Draft and improve customer-facing and internal support documentation; Leverage AI tools to maximize the scalability of the support function; Work cross-functionally with other teams to identify opportunities to improve the customer experience...Hiring Fast >>
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