Supervisor Quality Control - Phoenix (PHX)
Southwest Airlines
Phoenix, Arizona
quality control
maintenance
procedures
team
inspection
airlines
people
quality control
technical
learning
personnel
leadership
lead
March 28, 2023
Southwest Airlines
Phoenix, Arizona
Department: Technical Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what s important in their lives through friendly, reliable, and low-cost air travel. This Supervisor Quality Control invests in the future of Southwest s People in their work supporting Phoenix s (PHX) Technical Operations (Tech Ops) Team. This role works collaboratively with our PHX Team to supervise, train, and support aircraft inspection personnel, carry out administrative work surrounding policies and procedures in the Quality Control (QC) space, and to provide guidance to the QC Inspector Team and Department. This Supervisor is passionate about developing and championing their QC Team, continually learning and improving, and working to ensure a safe, compliant operation for all of Southwest s People. They ll have the opportunity to grow in their career with Heart each day and drive the future of Southwest Airlines.
Additional details:
This role is based onsite, at our Phoenix, AZ (PHX) station.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Provide guidance for the QC Inspector team and the QC department to ensure all work performed is in accordance with approved manuals, including Maintenance Procedures Manual
Assist the Manager with department scheduling and assignments of Inspectors
Assist other departments within maintenance to correct discrepancies on completed documents and provide feedback to the individuals involved
Review and submit inspection procedures and methods which would improve the quality of maintenance
Review procedures and work instructions with other departments to determine Quality Control requirements
Manage and establish performance standards for inspection personnel and provide examinations and authorization of inspection personnel
Ensure Inspectors possess the necessary qualifications for execution of their duties
Assist with Federal Aviation Administration (FAA) liaison involving Maintenance and Engineering including FAA correspondence and reports
Development & implementation of inspection procedures and methods which would improve the quality of maintenance
Perform detailed audits of paperwork and Aircraft maintenance procedures
Assist in managing the receiving of parts and materials used in the repair, alteration, overhaul of SWA aircraft, components and parts
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Working knowledge of Maintenance Procedures Manual, aircraft related documents and manuals, aircraft paperwork procedures such as log page and non-routines, and CFR 121 applicable FAA regulations
Ability to effectively communicate and or present issues and solutions to all levels of leadership
Ability to read and understand technical documents and their ability to meet intent of the maintenance program
Ability to adjust schedules based upon changing priorities
Ability to identify the right people for the task and provide on-going coaching to ensure strong Teams
Ability to manage multiple concurrent tasks with frequent interruptions
Ability to delegate as well as lead multiple tasks simultaneously and follow up through completion
Proficient - Manufacture maintenance requirements, FAA Regulations and Regulatory programs, Airworthiness Limitations (AWLS)Proficient - Ability using Microsoft products, multiple computer technologies and windows based applications
Ability to communicate in an effective and flexible manner
Ability to lead others without direct positional authority Education
Required: High School Diploma or GED
Experience
Fully functioning broad knowledge in:
Transport category maintenance
Quality Control experience within the airline industry
Licensing/Certification
Required: Airframe and Powerplant license
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must have corrected 20/25 vision in at least one eye and adequate hearing to facilitate inspection process
Must be able to work in a confined or cramped space for extended periods of time
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel with some overnight stays, up to 10% time
Must be able to work any shift including Days, Evenings and Graveyards at any time
Benefits you ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***
Explore more Benefits you ll love: swa.is/benefits
**401(k) match contributions are subject to the plan s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what s important in their lives through friendly, reliable, and low-cost air travel. This Supervisor Quality Control invests in the future of Southwest s People in their work supporting Phoenix s (PHX) Technical Operations (Tech Ops) Team. This role works collaboratively with our PHX Team to supervise, train, and support aircraft inspection personnel, carry out administrative work surrounding policies and procedures in the Quality Control (QC) space, and to provide guidance to the QC Inspector Team and Department. This Supervisor is passionate about developing and championing their QC Team, continually learning and improving, and working to ensure a safe, compliant operation for all of Southwest s People. They ll have the opportunity to grow in their career with Heart each day and drive the future of Southwest Airlines.
Additional details:
This role is based onsite, at our Phoenix, AZ (PHX) station.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Provide guidance for the QC Inspector team and the QC department to ensure all work performed is in accordance with approved manuals, including Maintenance Procedures Manual
Assist the Manager with department scheduling and assignments of Inspectors
Assist other departments within maintenance to correct discrepancies on completed documents and provide feedback to the individuals involved
Review and submit inspection procedures and methods which would improve the quality of maintenance
Review procedures and work instructions with other departments to determine Quality Control requirements
Manage and establish performance standards for inspection personnel and provide examinations and authorization of inspection personnel
Ensure Inspectors possess the necessary qualifications for execution of their duties
Assist with Federal Aviation Administration (FAA) liaison involving Maintenance and Engineering including FAA correspondence and reports
Development & implementation of inspection procedures and methods which would improve the quality of maintenance
Perform detailed audits of paperwork and Aircraft maintenance procedures
Assist in managing the receiving of parts and materials used in the repair, alteration, overhaul of SWA aircraft, components and parts
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Working knowledge of Maintenance Procedures Manual, aircraft related documents and manuals, aircraft paperwork procedures such as log page and non-routines, and CFR 121 applicable FAA regulations
Ability to effectively communicate and or present issues and solutions to all levels of leadership
Ability to read and understand technical documents and their ability to meet intent of the maintenance program
Ability to adjust schedules based upon changing priorities
Ability to identify the right people for the task and provide on-going coaching to ensure strong Teams
Ability to manage multiple concurrent tasks with frequent interruptions
Ability to delegate as well as lead multiple tasks simultaneously and follow up through completion
Proficient - Manufacture maintenance requirements, FAA Regulations and Regulatory programs, Airworthiness Limitations (AWLS)Proficient - Ability using Microsoft products, multiple computer technologies and windows based applications
Ability to communicate in an effective and flexible manner
Ability to lead others without direct positional authority Education
Required: High School Diploma or GED
Experience
Fully functioning broad knowledge in:
Transport category maintenance
Quality Control experience within the airline industry
Licensing/Certification
Required: Airframe and Powerplant license
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must have corrected 20/25 vision in at least one eye and adequate hearing to facilitate inspection process
Must be able to work in a confined or cramped space for extended periods of time
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel with some overnight stays, up to 10% time
Must be able to work any shift including Days, Evenings and Graveyards at any time
Benefits you ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***
Explore more Benefits you ll love: swa.is/benefits
**401(k) match contributions are subject to the plan s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
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