Service Advisor

The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Answer Phone Calls, Emails and Drive In s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• High School diploma or equivalent
• Dealer Management System(s), Outlook, and MS Office
• Associate Degree or certificate in Automotive Technology, preferred
• Retail automotive service experience, preferred
• Must have and maintain a valid driver s license and an acceptable and safe driving record
• Must have two years of driving experience

Employee Benefits

• Full benefits from day 1 for you and your eligible dependents
• Aetna PPO and HSA plans (including infertility and transgender coverage)
• 2 medical plan choices with $0 paycheck contribution
• Vision & dental plans (including orthodontic coverage)
• Healthcare and Dependent Care Flexible Spending Accounts
• Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
• Company paid Life, AD&D, short-term and long-term disability
• 401(k) match, Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
• Back-up childcare and employee discounts
• Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
• Voluntary Identity Theft and Legal Services plans
• Adoption and surrogacy benefits

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Peabody, MA 01960: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person