Ramp Supervisor

Department: Ground Operations



Our Company Promise



We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



Job Description: Pay & Benefits:

Competitive market pay of $32.32 per hour depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what s important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Supervisors lead a Team of Ramp Agents to ensure on time arrivals and departures of aircraft at the stations we serve . The Ramp Supervisor serves as a Leader to Ramp Agents by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. Ramp Supervisors are strong communicators who enjoy working as a part of a Team in a dynamic, safe environment.



A dditional details :

A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.



U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.



Benefits you ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)



Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**



Potential for annual ProfitSharing contribution toward retirement when Southwest profits, you profit***



Explore more Benefits you ll love: https://careers.southwestair.com/benefit



Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.



Model the Southwest Way



Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees



Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment



Invest in leadership and self-growth through participating in continuous learning and development



Responsibilities



Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction



Monitor and guide ground support performance to ensure requirements are met



Ensure all equipment including GSE is maintained and available for the operation.



Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance



Maintain a safe working environment and institute programs designated to help reduce accidents and injuries



Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently



Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding



Work with staff planning to build bids that are in line with our Department s hourly goals.



Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly



Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes



May perform other job duties as directed by Employee s Leaders



Knowledge, Skills, and Abilities



Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources



Knowledge of applicable Collective Bargaining Agreements and their applications



Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits



Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction



Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions



Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology



Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems



Skilled in understanding the implications of new information for both current and future problem-solving and decision-making



Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others



Ability to recognize and address performance and safety concerns in a timely manner

Education



N/A



Experience



Fully functioning, broad knowledge of Airline Operations



Licensing/Certification



Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements



Must possess a current valid driver s license issued in the United States



Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program



May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights



Required to obtain and maintain USPS (United States Postal Service) Clearance and meet all requirements to handle US Mail



Physical Abilities



Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time



Ability to communicate and interact with others in the English language to meet the demands of the job



Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions



Ability to perform assigned duties in outdoor and inclement weather conditions



Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job



Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing



Other Qualifications



Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.



Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986



Must be at least 18 years of age.



Must be able to comply with Company attendance standards as described in established guidelines.

• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan s vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to plan s vesting schedule and are made at the discretion of the Company



Southwest Airlines is an Equal Opportunity Employer.

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