Windows Endpoint Engineer

WHAT YOU BRING Bachelor's degree in Information Technology, Computer Science, Engineering or combination of relevant education, experience, and training. 4+ years supporting and maintaining a Windows Endpoint environment 2+ years experience managing patching and OS configuration, through MDM platform is a plus Strong troubleshooting skills, with the ability to resolve technical issues in a timely manner Excellent communication, customer service, and collaboration skills Must have basic knowledge of WAN & LAN, VLANs, Ethernet, TCP/IP, and general networking Experience in a scripting language such as PowerShell, Bash, or Python Desire to learn, implement, and extend automation patterns Experience with Zero Client, Thin Client, or VDI technologies (e.g. iGel, Horizon) is a plus Experience with Infrastructure as Code (e.g. Ansible) is a plus #LI-SA1 WHO WE ARE LOOKING FOR As a Windows Endpoint Engineer at Nike, Inc., you will play a key role in ensuring the smooth and efficient delivery of services to Windows end-users. Your responsibilities will include maintaining an enterprise-scale Windows environment, handling the hardware lifecycle of Windows devices, delivering feature updates and patching, resolving escalations from support, automating operational work, and continuing your technical development. You will maintain, improve, and implement the product, service, software, and process lifecycles for end-user compute across the enterprise. WHAT YOU WILL WORK ON Daily responsibilities will involve supporting a growing environment, implementing, maintaining, or migrating towards configuration and engineering best practices. Responsible for following change control procedures to plan, test, and implement changes in coordination with business partners. Work with other multi-functional teams and groups to support projects and initiatives, and to assure knowledge transfer for new systems. Provide L3/L4 support for user incidents, escalating issues to vendors, and providing end-user documentation and knowledge base articles. WHO YOU WILL WORK WITH You will join a growing, global team focused on Windows end-user compute, working in agile sprints. We are responsible for 40,000+ endpoints globally. You will work closely with teams across Technology Operations, with partner support and engineering teams in Europe, India, and Greater China. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +~~~ and let us know the nature of your request, your location and your contact information.