Associate Solutions Engineer

Are you a tech-savvy problem solver with a knack for customer service? Do you have a passion for finding solutions to complex technical issues? We are looking for an Associate Solutions Engineer to join our team at T-Mobile and provide our customers with exceptional technical support.In this role, you will be responsible for troubleshooting customer issues and responding to inquiries in a timely manner. You will work with a variety of hardware and software systems to ensure customer satisfaction with our services. The ideal candidate for this position will have strong interpersonal and communication skills, a knack for problem-solving, and an eye for detail. To be successful in this role, you must have a Bachelor's degree in Computer Science, Information Technology, or a related field. Hands-on experience in installation, maintenance, and repair of hardware and software is also required. A strong customer service background is preferred. If you are looking to make an impact on the customer experience and have the qualifications to back it up, we want to hear from you.\n\nResponsibilities:\n\nTroubleshoot customer issues and provide technical support in a timely manner.
Install, maintain, and repair hardware and software systems.
Respond to customer inquiries and provide solutions to complex technical issues.
Utilize strong interpersonal and communication skills to ensure customer satisfaction.
Monitor customer feedback and suggest process improvements.
Provide expertise on system, network, and security configurations.
Follow up on customer inquiries and provide updates on progress.
Monitor system performance and suggest optimizations.
Adhere to company policies and procedures.
Maintain up-to-date knowledge of industry trends.

T-Mobile is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.