Customer Service Representative

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Position Summary:

This position will interact with customers, sales team, shipping and customer service at our German facility.

Essential Functions:

· Enter new or update customer sales orders. This includes reviewing lead-time, ship quantities, customer pricing and ship to address.

· Review incoming EDI sales orders, and changes on existing sales orders. This includes reviewing lead-time, ship quantities, customer pricing and ship to address.

· Enter and maintain blanket orders (forecast)

· Update customer accum quantities as required.

· Review customer portals for new orders, change orders and any correspondence from customer.

· Review open sales order reports for accuracy.

· Provide customer with shipping information, tracking number or ASN.

· Review inquiries, complaints, and comments from customer with the Materials Manager.

· Process returns of material and credits for customers.

· Work closely with shipping department to ensure accuracy of shipments to customers.

· Drop ship sales orders and drop ship purchase orders will be entered and sent to our German colleges to arrange direct shipment to customers from our German plant as needed.

· Work with accounting department of any customer billing issues (blocked accounts, credit limits, credits needed etc.)

Required Education & Experience:

· Associate degree or equivalent

· 2+ years customer service experience required.

· Previous experience and demonstrated ability with EDI processes preferred.

· Automotive experience preferred.

· Sales experience preferred.

· Strong experience with Microsoft Office and ERP systems preferred

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Claremont, NC 28610 (Required)

Ability to Relocate:

• Claremont, NC 28610: Relocate before starting work (Required)

Work Location: In person